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What is Trend Micro IT Helpdesk?

Trend Micro IT Helpdesk takes the stress out of technology by providing 24x7 support for your computer needs. This service gives you peace of mind through emergency hotline access to our expert support specialists. IT Helpdesk also offers quick diagnosis of your computer issues, assistance and problem resolution through remote support and automatic priority access.

Our remote support services mean that a Trend Micro technician can make a “virtual house call” when you experience any computer-related problems anytime, day or night. No hassle, and no waiting.

Premium Security + IT Helpdesk services include:
  • 24x7 assistance
  • IoT support home network scan
  • Microsoft® support
  • Macintosh OS support
  • Android support
  • Microsoft® Office Installation and updates
  • Personal IT Help Desk
  • Internet and email support
  • Premium installation of your security software
  • Virus and spyware removal
  • PC Tune-Up
  • Data back-up
  • Advanced diagnostics and resolution
  • Security advisor
  • Remote desktop support
  • Optimisation of your Facebook settings
*Unlimited service for all of the above (unless advised) services within your subscription period.

Trend Micro's Premium IT Helpdesk plan covers all devices included under a customer’s licence (up to a maximum of 10 devices) running Microsoft Windows, MacOS or Android operating system. Trend Micro's Premium IT Helpdesk service plans are intended for use by home and home-office customers only and, as such, support cannot be provided for beta software, computers running server operating systems or that have been configured to run in a corporate LAN environment. Support services are provided on a "best efforts" basis and for some issues, such as those relating to hardware defects and licensing or account management issues from third party providers, you may need to be referred to the manufacturer or provider for support.

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What is Premium 24x7 Support?

Premium 24x7 Support is a service that provides unlimited access to technical phone support relating to the usage of Trend Micro consumer products - 24 hours a day, 7 days a week. It also offers quicker diagnosis and problem resolution by remote desktop support. Let the experts do the job for you!

BONUS! Premium 24x7 Support also includes:

Virus and Spyware Removal Service: Trend Micro experts will remotely access your PC to diagnose and remove all known viruses and spyware from your system.

Security Health Check Service: Trend Micro experts will remotely access your PC to review your system and apply the best settings to ensure robust security against all types of potential threats.

                 
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Trend Micro WiFi Protection features:

WiFi Protection for PC, Mac, Android™ and iOS Devices

Turns any public hotspot into a secure WiFi network via Virtual Private Network (VPN) with bank-grade data encryption to keep your information safe from hackers. Shop, bank, and use social media securely online.

Features of WiFi Protection include:

  • Unlimited protection anywhere you go; such as hotels, cafes, or overseas travel destinations
  • Encrypts communication when using WiFi
  • Web Threat Protection can protect you from malicious websites, online fraud or scam
  • Trend Micro WiFi Protection does not track your location or your online activity
  • When connecting to WiFi with low security, such as having no encryption, our VPN is automatically enabled

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Trend Micro ID Security features:

Trend Micro ID Security is designed to help protect you from cybercriminals stealing your identity. It checks if any of your personal information has started circulating around the Dark Web—a collection of websites on an encrypted network carefully hidden from popular web browsers and search engines.

ID Security Features include:

  • Dark Web Personal Data Monitor: Scours the Dark Web for your personal information, including bank account number, passport details, driver’s licence and tax numbers. It will alert you immediately if any of these are found.
  • Credit Card Checker: Find out if someone has stolen your credit card number and put it on the Dark Web.
  • Email Address Checker: See if the email addresses you use have appeared on the Dark Web due to a data breach. If found, ID Security will show which account should be fixed immediately.
  • Password Checker: ID Security can check if you have used a password currently in circulation on the Dark Web.

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  1. Trend Micro
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    Complete Device and Identity Protection

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    WiFi Protection
    ID Security
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    IT Helpdesk


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    IT Helpdesk


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  3. Premium Security Features:
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    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard
    9. Keeps children safe online
    10. Secures privacy on social media
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    12. Blocks more than 250 million threats per day
  1. Premium Security

    6 Devices, 24 Months
    The Ultimate Defence in a Connected World

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    6 Devices, 12 Months
    The Ultimate Defence in a Connected World

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    Premium Installation Service ($49.00 value)


    RRP SG$200.00 | Save SG$60.00
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  2. Premium Security Features:
    1. Protects up to 6 Devices
    2. Includes Premium 24x7 Support
    3. Includes Password Manager
    4. Includes Mobile Security (for both Android and iOS)
    5. Secures both PCs & Macs
    6. Fixes and optimises systems
    7. Safeguards against email scams
    8. Trend Micro Pay Guard
    9. Keeps children safe online
    10. Secures privacy on social media
    11. Protects against ransomware
    12. Blocks more than 250 million threats per day
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    7. Safeguards against email scams
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    12. Blocks more than 250 million threats per day
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Premium Security Suite

Premium
Security

Maximum
Security

Antivirus
for Mac

Internet
Security

Number of devices protected

6 - 10

6 - 10

1 - 6

2

2

Secures PC, Mac and mobile devices

1
2

Protects against ransomware

Safeguards against email scams

Protects webmail from scams and phishing attacks

Secures online banking and shopping

Keeps children safe online

Secures privacy on social media

Protects and manages passwords

Virus Removal Service

Security Health Check Service

Premium 24x7 Phone Support

NEW! Secures public WiFi via VPN

NEW! Monitors the Dark Web to keep your identity safe

3

IT Helpdesk

1 Mac only
2 PC only
3 iOS and Android only

 

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Thirty years of vast experience and innovation guarantees only the best internet security and antivirus protection from Trend Micro.

Award-winning Protection

Since 2003, we have continued to receive awards for our products - representing our ongoing commitment in providing high quality solutions and the best protection, awarded by independent tester AV-TEST.

Trusted by Millions

Dedicated to assuring 100% customer satisfaction. Our security experts are ready to assist you 24x7.

100% Money Back Guarantee

When you purchase through the Trend Micro online shop, you will receive an unconditional 30-day money back satisfaction guarantee.

Who is Trend Micro?

Trend Micro is an industry leader in antivirus protection and internet security, with 30 years of security software experience in keeping millions of users safe. Trend Micro Security secures your connected world providing protection against malware, ransomware, spyware, and cyber threats that could compromise your online experience. It also helps protect you from identity theft, viruses, online scams, and other emerging threats.

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Need help installing your software? You can view our online tutorials to help get you up and running; or if you'd prefer to contact us, you can chat, email, or call one of our technical support engineers.

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